Refund Policy

1. General Policy

Due to the intimate and personal nature of certain products, refunds or exchanges are generally not accepted for opened, used, or unsealed items. This is to ensure health and hygiene safety.

Refunds are considered only in cases of:

• Defective products
• Incorrect items received

2. Refund Request

If you receive a defective or incorrect item, please contact customer service within [7] days of delivery with proof (photos or videos) of the issue.
Refund requests submitted after this period may not be accepted.

3. Return Process

Items approved for return must be shipped back in accordance with the company’s return instructions.
Refunds or replacements will be issued only after the returned item has been received and inspected.

4. Refund Method

Approved refunds will be processed via the original payment method used for purchase.
Shipping costs may not be refundable unless the return is due to our error.

5. Non-Refundable Items

The following items are not eligible for refund:

• Opened, used, or unsealed products
• Items damaged by misuse or improper handling
• Products purchased during promotional events (unless defective)

6. International Orders

Customers are responsible for return shipping costs for international orders unless the item is defective or an incorrect item was sent.
Customs duties, taxes, or other charges incurred during return shipments are the customer’s responsibility.