10% off with code AURA Valid storewide
10% off with code AURA Valid storewide
ToyAura
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Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Cleaning & Sanitization

Q: Can I clean my toy with rubbing alcohol or disinfectant wipes?
A: Not recommended. Frequent use of alcohol or alcohol-based wipes can dry out the silicone surface and accelerate aging. If used occasionally, rinse immediately with water and dry thoroughly. The best method is lukewarm water with a mild, fragrance-free soap.

Q: Can I put it in the dishwasher or a UV sterilizer?
A: Not recommended. Dishwasher pressure and heat can damage the toy (especially motorized ones). While UV light can disinfect, it may affect the silicone's elasticity over time. The safest method is to boil it in water for 3–5 minutes (for non-motorized, solid toys only).

Q: How do I remove white mineral deposits (hard water stains)?
A: Mix equal parts white vinegar and water, gently wipe the surface, then rinse thoroughly with clean water and dry completely.

2. Material & Usage

Q: How can I confirm my toy is made of genuine platinum-cured silicone?
A: Look for these signs:

  • Texture: Soft, smooth, and highly elastic.

  • Smell: High-quality platinum silicone has little to no odor.

  • Flame Test (use extreme caution): Burn a tiny sample (e.g., from a tester included in the packaging). Genuine platinum silicone leaves white ash and doesn’t produce black smoke or a plastic smell.

Q: Why does the surface feel sticky or attract lint after some use?
A: This is normal—silicone can absorb microscopic oils or dust from the environment. It doesn’t mean the material is degrading. A thorough wash with soap and water will restore the surface. Avoid storing it with PVC, rubber, or TPE items.

Q: Can I store it with toys made of other materials?
A: No. Always store it separately. Contact with TPE, rubber, or PVC can cause chemical reactions, leading to surface damage or deformation.

3. Lubricant Compatibility

Q: What if I accidentally used silicone-based lubricant?
A: Stop immediately. Wash thoroughly with warm water and soap. If the surface has become oily, swollen, or wrinkled, it may be permanently damaged. Discontinue use and consider replacing the toy.

Q: Which lubricants are safest?
A: Water-based lubricants are highly recommended (simple ingredients, easy to clean). Avoid lubricants with strong irritants like menthol or capsaicin.

4. Storage & Maintenance

Q: Can I leave the toy in direct sunlight or in a hot car?
A: Absolutely avoid. High temperatures can cause silicone to warp, discolor, or degrade. Always store in a cool, dry place.

Q: How do I remove odors from the toy?
A: Wash with warm soapy water, then soak in a baking soda solution (1 tbsp baking soda per cup of water) for 30 minutes. For non-motorized toys, you can boil for 3 minutes afterward. Ensure it is completely dry before storage.

Q: What if water gets into a motorized toy?
A: Remove batteries immediately. Do not turn it on. Wipe the surface dry and let it air-dry in a well-ventilated area for 3–7 days. If it doesn’t work properly afterward, contact the manufacturer.

5. Safety & Replacement

Q: Can I still use the toy if it has small cracks?
A: Not recommended. Cracks can harbor bacteria and are difficult to clean thoroughly, posing a hygiene risk. Replace the toy.

Q: How often should I replace my toy?
A: With proper care, platinum silicone toys can last years. Replace if you notice:

  • Visible deformation, discoloration, or hardening

  • Persistent odor after cleaning

  • Motor failure or battery corrosion

Q: Can I share the toy with a partner?
A: If sharing, disinfect thoroughly before and after each use (boiling or using a body-safe toy disinfectant). For added safety, use a condom over the toy to minimize cross-contamination.

6. Other Concerns

Q: How should I travel with and clean my toy?
A: Carry a portable toy cleaner spray or body-safe disinfectant wipes. Use a dedicated waterproof storage bag. Avoid cleaning with harsh soaps in hotel sinks.

Q: What if the toy gets stained (e.g., from dark fabrics)?
A: Silicone can absorb dye. Try gently rubbing the stain with a small amount of toothpaste or makeup remover oil, then wash with soap. Light staining doesn’t affect safety.