Shipping Policy

At Toyaura, we prioritize customer satisfaction and convenience, ensuring that your shopping experience is as seamless as possible. Our shipping policy is designed to offer reliability, privacy, and peace of mind throughout the entire process.

1. Order Processing Time

Processing Time: Orders are typically processed within 1-2 business days after receiving payment. Please note that orders placed during holidays or weekends may take slightly longer to process.

Order Confirmation: Once your order has been processed and shipped, you will receive an email with tracking information so you can monitor your package.

2. Shipping Methods

We offer various shipping options to accommodate different preferences and delivery speeds:

Standard Shipping: Delivery typically within 5-7 business days (domestic), depending on your location.

Expedited Shipping: Faster delivery, typically within 2-4 business days (domestic).

International Shipping: For orders outside of our primary shipping region, we provide international shipping. Delivery times for international orders vary by country, usually ranging from 7-14 business days, depending on the destination.

3. Shipping Costs

Shipping costs are calculated based on the destination, weight, and size of the items in your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

Free Shipping: We offer free standard shipping on orders over a certain amount (please check our website for current promotions).

4. Discreet Packaging

We understand the importance of privacy, especially when it comes to intimate products. All our shipments are sent in discreet, unmarked packaging, with no visible branding or references to the contents inside. The packaging will be plain and secure, ensuring complete confidentiality.

5. Tracking Information

Once your order is shipped, you will receive a tracking number. You can use this number to track the status of your delivery at any time. You will be notified of any updates, such as delivery delays or issues, so you can stay informed throughout the shipping process.

6. Shipping Restrictions

PO Boxes: We are unable to ship to PO Boxes. Please provide a valid street address for delivery.

Customs & Duties: For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by their local government. Please be aware that customs policies may vary by country.

7. Delivery Issues

If there are any issues with your delivery (e.g., damage, missing items, or delays), please contact our customer service team immediately at [customer support contact]. We will work with you to resolve the situation quickly and efficiently.

8. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your item, please refer to our Return & Exchange Policy for information on how to initiate a return or exchange.

Due to the intimate nature of our products, returns are only accepted if the item is unopened, unused, and in its original packaging.